Cyber threats don't take weekends off. Our Managed Security service delivers 24/7 SOC monitoring, rapid incident response, vulnerability management, and full compliance support β so your team can focus on business, not breaches.
Our managed security service is layered and comprehensive β not a single product, but an integrated programme built around your risk profile.
Our Security Operations Centre operates around the clock with certified analysts monitoring your environments in real time. We ingest logs from endpoints, cloud workloads, network devices, and applications into our SIEM, correlating events with global threat intelligence to surface true positives β not alert fatigue.
Scheduled and on-demand vulnerability scans across your internal network, cloud infrastructure, web applications, and endpoints. We prioritise findings by exploitability and business impact β not just CVSS score β and provide actionable remediation guidance with tracked resolution timelines.
When a threat is confirmed, our incident response team activates immediately. We contain, investigate, and eradicate threats using a documented PICERL playbook (Prepare, Identify, Contain, Eradicate, Recover, Lessons Learned). Critical incidents receive a 15-minute response SLA with a dedicated IR lead from FirstCloud.
We map your security controls to Vietnam's Cybersecurity Law, PDPA (Decree 13/2023), ISO/IEC 27001, and relevant industry frameworks. Monthly compliance reports track your posture, flag gaps, and demonstrate due diligence to regulators, auditors, and enterprise customers who require compliance evidence.
Deployment and management of next-generation EDR (Endpoint Detection & Response) across all managed devices β laptops, servers, and mobile endpoints. Policy enforcement, threat hunting, and automated containment of compromised endpoints prevent lateral movement within your environment.
Continuous assessment of your AWS, Azure, or GCP environment against security benchmarks (CIS, NIST, CSA). We detect misconfigurations β open S3 buckets, overly permissive IAM roles, unencrypted databases β before attackers do, and provide prioritised remediation with automated policy enforcement.
Three pillars that form the foundation of our managed security programme.
Threats are detected faster when you have visibility across your entire attack surface. We deploy sensors, agents, and log collectors at every layer β network perimeter, cloud workloads, endpoints, applications, and identity systems. Our SIEM correlates millions of events per day against curated threat intelligence feeds, behavioural baselines, and custom detection rules tuned for your environment. Mean time to detect (MTTD) is measured weekly and continuously improved.
Speed of response defines the difference between a contained incident and a catastrophic breach. Our incident response playbooks are pre-approved with your team so that when a critical alert fires, our analysts can act immediately β isolating affected systems, blocking malicious IPs, revoking compromised credentials β without waiting for approvals that cost minutes. Every incident produces a root cause analysis and recommendations to prevent recurrence.
The best incident is the one that never happens. We run a continuous prevention programme: monthly vulnerability scanning and patching support, security awareness training coordination, phishing simulation campaigns, firewall and web application firewall (WAF) rule management, and quarterly penetration testing reviews. We also track the threat landscape specific to Vietnam and the Southeast Asian region and proactively update defences against emerging tactics.
We get you to full SOC coverage in under 4 weeks with a structured, low-disruption onboarding programme.
Kick-off workshop with your IT and security teams. We document your infrastructure landscape, data flows, critical assets, existing security tools, and compliance obligations. We agree on escalation contacts, communication protocols, and incident response pre-authorisations.
Vulnerability scan across your full estate, review of existing firewall and access control policies, analysis of audit logs for historical anomalies, and an initial compliance gap assessment against your target frameworks (ISO 27001, PDPA, or sector-specific requirements).
Log source integration into our SIEM, EDR agent deployment to all managed endpoints, cloud connector setup for AWS/Azure/GCP, network sensor configuration, and custom detection rule creation based on your specific threat model and industry sector.
24/7 SOC monitoring begins. Your dedicated security analyst is introduced, your security dashboard is handed over, and first weekly status report is delivered. During the first 30 days, we run in high-sensitivity mode to tune detection rules and reduce false positives.
Monthly security reviews with your team covering incident trends, vulnerability remediation progress, compliance posture, and emerging threats relevant to your industry. Quarterly penetration testing review, annual control reassessment, and ongoing threat intelligence updates keep your defences current.
We deploy and manage industry-leading security tooling β selected for your specific environment, not because of vendor relationships.
A Security Operations Centre is a team of cybersecurity analysts who monitor your IT environment around the clock for suspicious activity, investigate security alerts, and respond to incidents. Our SOC is equipped with a Security Information and Event Management (SIEM) platform that ingests logs and events from your endpoints, servers, cloud workloads, network devices, and applications β correlating them with global threat intelligence to identify real threats quickly. Think of it as a dedicated security team watching your environment 24 hours a day, 7 days a week, 365 days a year β without the cost of building and staffing it in-house.
Vietnamese businesses face a growing set of cybersecurity and data protection obligations. The primary legislation includes: Vietnam's Cybersecurity Law (LuαΊt An ninh mαΊ‘ng, Law No. 24/2018/QH14) and its implementing Decree 13/2022/ND-CP, which impose data localisation, security assessment, and incident reporting requirements on organisations operating in Vietnam. Decree 13/2023/ND-CP on Personal Data Protection (PDPA) regulates how personal data of Vietnamese citizens is collected, processed, transferred, and stored. The Ministry of Information and Communications (MIC) also publishes technical standards (TCVN) for information security. Additionally, sector-specific regulations apply in banking (State Bank of Vietnam circulars), healthcare, and critical infrastructure. Our managed security service tracks all applicable requirements and maintains your compliance documentation on an ongoing basis.
Our response SLAs are tiered by severity. Critical incidents (active compromise, ransomware, data exfiltration) receive a response within 15 minutes with immediate escalation to a senior incident responder. High severity incidents (confirmed threat, service degradation) receive a 30-minute response. Medium severity (suspicious but unconfirmed activity) receive a 2-hour response. Low severity (informational anomalies) are triaged within 8 business hours. All SLAs are contractually committed and measured monthly. We provide a monthly SLA compliance report showing actual response times against our commitments.
We collect security-relevant telemetry β not business data. This includes: system and application event logs (authentication attempts, process execution, file access patterns), network flow data (connection metadata, not packet content), security tool alerts from your antivirus, firewall, and endpoint agents, cloud platform audit logs (AWS CloudTrail, Azure Activity Logs, GCP Audit Logs), and vulnerability scan results. We do not read email content, business documents, or personal user data. All data collected is governed by our Data Processing Agreement (DPA), which you sign before onboarding, and all telemetry remains within the geographic boundaries you specify. Data retention follows your policy, with a default of 12 months in our SIEM.
Decree 13/2023/ND-CP (Vietnam's PDPA) imposes obligations on organisations that process the personal data of Vietnamese citizens β including requirements for explicit consent management, data subject rights handling, breach notification within 72 hours, and documentation of processing activities. Our managed security service supports PDPA compliance in several ways: we help you maintain an accurate data inventory, configure DLP (Data Loss Prevention) controls to detect unauthorised movement of personal data, ensure breach detection and notification processes meet the 72-hour timeline, and produce the security documentation (policies, risk assessments, processing records) that demonstrates due diligence under Article 26. We also support you in preparing for inspections by the Ministry of Public Security's Department of Cybersecurity.
Building a capable in-house security team requires significant investment and faces serious challenges in Vietnam's market. A complete in-house SOC requires: a minimum of 6β8 analysts to cover 24/7 shifts, a SIEM platform (typically $100,000β$500,000+ annually for enterprise licences), vulnerability management tooling, EDR licences, plus ongoing training, threat intelligence subscriptions, and tool maintenance. Total cost easily exceeds $1.5β3 million USD per year for a mid-sized enterprise β before accounting for the 12β18 month lead time to hire, train, and build operational capability. Our managed service delivers equivalent capability at a fraction of the cost, with immediate operational readiness, access to specialists across multiple security domains, and the benefit of threat intelligence aggregated across all our clients. In-house teams also face the challenge of retaining skilled security talent in a competitive Vietnamese market β a challenge our team solves for you.